Technical Support Specialist

Job Description:

At RCxRules, we develop and deliver solutions which leverage rule-writing and automation capabilities to improve healthcare information quality and reduce costs. We are looking for a Technical Support Specialist to join our growing team.

Working remotely or based in our Burlington, Vermont office, the Technical Support Specialist will be responsible for frontline interaction with our customers and will troubleshoot and resolve incoming support issues.

Responsibilities Include:

  • Investigating, documenting, and resolving customer-reported issues effectively and efficiently
  • Understanding and articulating the impact of various software functionality options
  • Developing customer-specific rules using the RCxRules software
  • Conducting product testing
  • Developing and presenting client education content
  • Working with the Implementation team to effectively transition customer projects to Support
  • Providing stellar customer experience

Qualifications:

  • Bachelor’s degree
  • 3-5 years of IT support experience, preferably in the healthcare space
  • Strong customer service skills
  • Strong problem solving and technical troubleshooting skills
  • Excellent written and oral communication skills
  • Experience in writing and troubleshooting SQL statements
  • Experience with managing healthcare interfaces using HL7
  • Proficiency in Microsoft Office products such as Word, Excel, Access, Outlook, Visio, and PowerPoint
  • Must be able to pass a post-offer company drug screen and background investigation
  • Must currently be legally authorized to work in the United States

Desired Characteristics:

The desired candidate must possess a high level of initiative, aptitude, and energy to succeed in a fast-paced environment. The desired candidate is not afraid to dig deep into a problem and use his or her analytical skills to come up with a solution that meets or exceeds the customer’s expectations.

The candidate should have some, if not all, of the following attributes:

  • High customer-centric focus
  • Experience working effectively both in a team environment and independently
  • Experience with Revenue Cycle Management and/or EHR systems
  • Knowledge of the medical claims billing process
  • Excellent analytical and problem solving skills
  • Ability to absorb and learn new information in a fast-paced environment
  • Excellent organization skills
  • Self-motivated work ethic
  • Ability to multi-task effectively and consistently to meet assigned deadlines
  • Consistent composure and professionalism

Why RCxRules?

At RCxRules we’re not only committed to the success of our customers, but to our employees as well. We are driven to provide an environment where initiative and creativity are rewarded and where ideas are welcomed and valued. We also offer comprehensive benefits, including:

  • Healthcare to meet the needs of you and your family
  • Parental leave
  • Dental and vision
  • 401(K) with a company match
  • Paid time off and holidays (including your birthday!)
  • Lakeside office (part of the Hula community)

Additional Information:

Type: Full-time
Compensation: Commensurate with experience

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