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Partners in Success: What to Expect from the RCxRules Implementation Process

Partners in Success: What to Expect from the RCxRules Implementation Process

The Revenue Cycle Engine works to simplify the complex revenue cycle process by turning an organization’s unique knowledge and expertise into highly tailored, automated rules that autocorrect billing and coding errors. So, who creates these rules—and what does that process look like? Enter the RCxRules Implementation Team! This talented crew works closely with every group that implements the RCxRules Revenue Cycle Engine to set them up for success.

Each group is assigned an RCxRules Project Manager, so they have a direct point of contact they can reach out to via phone or email at any time. Customers can choose their preferred means of collaboration—the RCxRules team is able to travel and spend some time onsite, or the whole process can be done over daily calls. A typical implementation is 90 days from start to finish, although some projects can be completed faster.

RCxRules PMs are highly trained experts on the product, so they’re able to answer questions and provide suggestions directly rather than relaying queries to a technical support team. This personal approach cuts down on response time.

“Response time during the implementation was amazing. We typically had responses within 30 minutes.” -RCxRules Customer

Right off the bat the implementation team is very focused on understanding each group’s specific requirements. They start by identifying success metrics and goals. “Our product is so customizable—it’s not just a cookie-cutter solution we install the same way for everyone. We usually spend significant time working with a new customer to identify and understand their rule requirements. We like to really drill down to the end users and figure out what their pain points are—then we can work out how to best to automate and address those challenges,” explains Jason Couture, Director of Implementation at RCxRules.

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As one athenahealth user explains, “we were able to work directly with [the RCxRules] development team to create custom rules specifically for our organization. On top of the custom rules, they also helped us automate dozens of other rules that would typically hold a claim in athenaCollector, and we have reduced our charge entry lag from ten days down to four. We’ve been thrilled with the level of service and professionalism we received during our implementation and their ongoing support post go-live.

The implementation relationship is a two-way street, and the best outcomes arrive when customers provide details and insight into the different needs within their organization. “It really helps to have a strong stakeholder on the customer side to educate and empower their team to extract the most value possible from our solution. We do as much of the work as we possibly can for the customer during implementation—we’ll build all the rules and handle all the setup, but before we walk away, we want to make sure groups have everything they need to create their own content and leverage the system moving forward,” Jason explains.

Once the solution goes live, the implementation team continues to work closely with the customer for 30 days. During this period, they provide detailed but clear training on how to manage the system and how to write rules. As the customer transitions away from the implementation process, the RCxRules team conducts a post-go-live interview to get feedback from the customer and make sure they’ve exceeded all success criteria. This helps set both the RCxRules team and the customer up for success moving forward.

“I appreciate the RCxRules for their quick responses, commitment to excellence, organization, and exceptional knowledge. They were fantastic to work with.” -Rebecca Ashley, Data Entry Team Lead at PCLI

See how other large medical groups have leveraged the RCxRules Revenue Cycle Engine to simplify their revenue cycle workflow here.

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