The existing manual charge review process was cumbersome and time-consuming. South Bend Clinic sought technology capable of driving more consistency and efficiency into the process.
The goals: increase productivity and decrease employee burnout.
“RCxRules has fine-tuned our RCM operations with their technology and dedicated support team. It’s simple—performance is higher and administrative costs are lower.”
South Bend partnered with RCxRules to automatically review 100% of charges entered into the clinic’s EHR and clinical systems before they reached the PM System. Then would automatically fix routine data quality issues while directing exceptions to the right resource.
The South Bend Clinic, located in South Bend, Indiana, has nearly 150 providers, comprised of almost 30 different board certifications. Founded in 1916, the patient-centered organization has been serving their community for over 100 years.