Sue GilliesVice President of Revenue Cycle ManagementCrystal Run Healthcare
“The ability to transfer ten members to specifically work on the appeals from insurance companies was a true win-win for us. The move definitely benefited our A/R and outstanding A/R functions.”
Christi GarriottSenior Vice President of Business Intelligence and RevenuePeak Vista Community Health Centers
“Now out of 3,000 tasks a day, we probably have to manually review about 100. Everything else automatically posts. Clean claims go out the first time without the need to review them.”
Christi GarriottSenior Vice President of Business Intelligence and RevenuePeak Vista Community Health Centers
“During implementation, we achieved a high success rate because of the support from the RCxRules team. They were responsive to our unique needs and performed some fast development changes that made the rules engine a super-useful solution.”
"I put the RCxRules Revenue Cycle Rules in a different category. It is one of only a few products we have bought where the value exceeded what the salesperson promised. It is usually the other way around where the salesperson promises a lot and the product struggles to live up to the expectations."
Chris CousinsVice President, Managed Care & Ancillary ServicesSpringfield Clinic
“Based on our existing relationship with RCxRules, we knew they were the right choice to help us. We had three specific requirements for an HCC coding solution, and RCxRules was able to accommodate them all. We look forward to continuing this successful partnership.”
"The automation and customization the RCxRules Revenue Cycle Rules software has brought to our charge review process has been a complete game changer. In combination with its ease of use and great customer support, we're able to get payer-ready claims out the door faster and cleaner than ever before. We're very happy with our decision to partner with RCxRules."
Bill OliverVP, Medical Group BillingProspect Physician Enterprise
“By helping us become proactive in our approach, RCxRules has significantly streamlined our billing and coding process while decreasing avoidable denials and accelerating cash. What was once manual and time-consuming has become largely automated. We were able to leverage the expertise we already had in house to create a solution that helps our staff be more productive and focus on more meaningful billing related tasks.”
Pat ConoverManaging Director, Information Application ServicesTexas Tech University Health Sciences Center
“We’re very happy with our decision to partner with RCxRules. Not only have they delivered superior claim scrubbing capabilities compared to our legacy scrubber, but they have also demonstrated exceptional customer service and commitment to our success. TTUHSC looks forward to a long and productive relationship with RCxRules.”
Terry KeelingVice President of Information TechnologyUniversity Hospitals
"The RCxRules software has automated several manual processes such as reducing provider's time in the EHR and charge posting errors. The ease of customizing the software and the high-touch implementation led to a smooth go-live and set the stage for continued success."
Christi GarriottSenior Vice President of Business Intelligence and RevenuePeak Vista Community Health Centers
“RCxRules has allowed us to focus on quality vs quantity, to be able to realign staff to places where we could really use some help, but had not yet been able to afford to move staff.”
Christi GarriottSenior Vice President of Business Intelligence and RevenuePeak Vista Community Health Centers
“We were immediately able to divert staff from reviewing charges to other things. We focused our staff in a more effective way, a big part of that was customer service. For example, we used to have patients leave voicemails regarding their bills. With freed up staff, we’re now able to support a live phone answering service. We also have an FTE supporting one of our grant funded programs which helps our community by increasing the number of seniors getting access to dental care.”
Chad BarringerDirector of Revenue Cycle ManagementOrthoCarolina
“When I think about RCxRules, I think about them more as a business partner rather than just a vendor, because they’ve really listened to us—what our business needs are and helped to configure our system to meet those needs.”
Shannon HublerCOOThe South Bend Clinic
"Within 30 days we were up and running. On day one we saw immediate value by capturing missed RAF revenue. The increase in revenue, required zero process changes to our clinical operations and optimized our coder’s productivity. Any value-based care organization should use RCxRules, it pays for itself ten-fold."
"In a single week we saw an additional $62.5K+ in otherwise missing RAF value by using the RCxRules HCC Coding Software. With RCxRules, we were easily able to scale up with value-based contracts. The value of RCxRules software is unprecedented, in fact, it’s a necessity for any organization with risk-based contracts."
Jasmine BertschApplications Analyst North American Partners in Anesthesia (NAPA)
“Implementing the RCxRules solution has allowed us to address challenges when billing from a variety of clinical documents throughout our organization. The solution has improved our ability to detect and correct claim defects in an automated fashion in order to comply with payer specific claim submission rules and requirements. The improved reporting transparency in claim errors has also allowed us to launch initiatives to re-educate staff and modify business practices to improve collections. RCxRules has simplified the arduous task of managing the voluminous payer specific medical policies, reimbursement policies and claim submission requirements we must comply within multiple states. RCxRules is also very user-friendly and does not require someone with the skillset of a programmer to create rules. It’s seamless and the verbiage used for rule writing is pretty intuitive. Overall, the ease of use has been a positive experience and has generated positive efficiencies within our business operations.”
Tonya WestonCoding and Insurance ManagerMankato Clinic
"What we thought we could do with RCxRules early on has really morphed into so much more than what we expected. We’re constantly thinking of new rules that can streamline our process."
Jackie BowldsBilling and Collections ManagerSouth Bend
“The RCxRules software and the knowledgeable support team brought our RCM department to the next level. We increased our output by 31,000 encounters per year without needing additional staff. We couldn’t be happier, especially since morale has increased, too!”
Brian HallPresidentPhysicians Resources, LTD (PRL)
“With RCxRules, we have dramatically reduced denials and improved staff efficiency. This helps us continue to improve the level of service we provide to our physician customers, which is essential given today’s competition. I don’t see how we could produce these results without RCxRules.”
Chris HughesDirector, Central Business OperationsBaptist Primary Care, Inc.
“RCxRules has changed the way we work for the better, allowing us to expand our business without increasing the size of our team. We can take on more with less. Our dedicated RCxRules implementation and support team have been outstanding, working with us every step of the way—responsive, competent, and flexible.”
Kimberly CliftonDirector of ACO OperationsArizona Community Physicians
“The automation RCxRules brought to our HCC coding process led to a dramatic productivity hike in our organization and is a key factor in our success with MSSP. The technology is extremely user-friendly and the RCxRules team is flexible and responsive."